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FAQS
Frequently asked questions
I received a data request from a new customer, but I already have a SupplierConnect account. Do I need to register again?
Yes. To link the new customer to your account, please register again using your existing email address while selecting the new customer’s name. Once complete, log in as usual. Both customer requests will now be visible under Customer Requests. If you have any questions, email supplierconnect@howgood.com or use the in-app chat.
I already have a SupplierConnect account but I can't remember the password.
Go to latis.howgood.com, click Forgot Password, and enter the email associated with your account. You will automatically receive a link to reset your password and log in to SupplierConnect. If you have any questions, email supplierconnect@howgood.com.
I am a current Latis customer. Do I still need to register for SupplierConnect?
No. If you already use Latis, you can complete data requests directly within that platform. Simply log in with your Latis credentials to find and fulfill the request. If you have any questions, email supplierconnect@howgood.com or use the in-app chat.
Can I add team members to help with a request?
Yes. You can share the registration URL with any colleague. Once they register, they will receive a welcome email and gain immediate access to start working on the request alongside you.
